What is a Client Concierge - Stanley-Wallace Law - slidell louisiana

At Stanley-Wallace Law, we understand how stressful court cases can be. That’s why we make our client’s comfort a priority– we want the environment in our Slidell office to be calm and understanding, not cold and sterile.

One of the most important ways we do this is through our client concierge. Crystal’s job is to make sure you have everything you need to feel comfortable, and to walk you through everything we can offer you as your representation.

Crystal will make sure we always have your favorite drink on hand, if you have to visit the office in-person. She’ll remember the details of your case, and walk you through any technical issues if you’re having trouble making a Zoom call work.

In short, Crystal is here to take care of you, the client.


When you call our office


When you call our office, we want someone dedicated to you and your needs to answer the phone. Crystal will take down your information over the phone, schedule your consultation, and listen to your story.

She won’t rush you, or make you feel like just another number in our books – your time with our client concierge is your time.

Most importantly, Crystal will relay all of your important information back to the attorneys, so we’re familiar with you when we meet you for your first appointment.


When you schedule a consultation


Because of the COVID-19 pandemic, we are transitioning to meeting remotely with our clients as much as possible. If you prefer to come to our Slidell office in person, you can still do that– it’s entirely up to you. But we ask that you wear a mask inside our office and maintain social distancing.  We are lucky to be able to accommodate that.

With these uncertain times, there may be some difficulties that arise when scheduling your first appointment. That’s what our client concierge is here for. She will offer you the choice of a meeting over telephone or Zoom, and if you have any trouble with the technology she will happily walk you through it.

If you do come to our office for an in-person meeting, Crystal will be there to greet you by name and get you a comfy seat. Our office will be playing spa music with calming scents all around, and Crystal will even get you your drink of choice from our drink menu.

Then you’ll sit down for your intake interview. The purpose of the intake interview is to get the information we need about your case in the most efficient and sensitive way possible, so you feel comfortable during your visit with us.

Crystal will listen patiently and carefully, being sure not to rush you or make you feel uncomfortable. Our number one priority is to help you as best we can, so our client concierge is sensitive and understanding every step of the way.

When you become a client

After your initial consultation, Crystal will be there to address any concerns you may have. She’s a great listener and can help you find the solutions you need quickly and kindly.

She’ll even check in with you from time to time, just to make sure you’re hanging in there, and that your Louisiana or Mississippi case is going the way you want it to.

If you have to attend a court case via Zoom, it is part of our procedure that the attorney does a test run with you in your preferred location beforehand. You can also do it in our office if you prefer, although the technology works much better if we are in separate places.

And, of course, if you ever do need to visit our office as the case progresses, Crystal will make sure we always have your favorite drink in stock!

Schedule an appointment today

We understand that court cases can be scary. But at Stanley-Wallace, we make sure that your experience is as comfortable as possible– all thanks to our client concierge.

So whether you have a Louisiana worker’s compensation claim, a personal injury claim, or a family law case, we have your back. Call us today at 985-288-4621 to schedule a consultation.